The Telecommunications Regulation 2000 states that companies can record calls without consent for the following purposes: According to the GDPR, consent to record calls must be actively obtained after clearly explaining why the call is being recorded.
If you do not rely on consent (and we recommend that you do not rely on consent as a legal basis), you will likely process the data for your legitimate interests, and you must indicate this as a legal basis in the Privacy Policy. To ensure that you can use this feature in a compliant manner, we`ve outlined some important privacy considerations below that should be part of your preparation process before you press the registration. Zoom (or the platform you choose) allows you to save the recording of meetings for later or share them with others. But careful consideration of the effects is essential before pressing this button. Recording remote meetings is technologically simple. All the principles that apply to personal data apply to the registration, and you must be able to demonstrate that you have complied with them all in order to legally carry out the registration. This includes collecting only what you need, securely storing the recording and restricting access, and processing the recording in a legal, fair and transparent manner. This means that your organisation is the controller of this data and must comply with Article 5 of the GDPR. When you record a video conference, you collect personal data. This includes disciplinary proceedings, general meetings and interviews, some of which you wish to record in your internal files. The year 2020 has forced us all to adapt to the increased use of technology to facilitate meetings. However, it is illegal to publish this data without consent or to pass it on to third parties.
To summarize, it is not illegal to record a call or even collect data. When it comes to discreetly recording conversations, calls or even filming someone, the law in the UK varies between individuals and businesses and it`s important to understand the differences before trying. By joining the ICO, you represent that your company securely stores and retains private personal information such as customer account details, personal addresses, and other information discussed.
If you decide to record phone calls for these purposes, it is a good idea to register with the Information Commissioner`s Office (ICO) as well. The above are legally justified reasons for recording telephone conversations.
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